Fabix International is a partnership firm with its office at Office No-7, Fourth Floor, Pavansut Plaza, 8-A National Highway, At-Lalpar, Morbi, Gujarat 363642, India (GSTIN 24AAJFF5360M1Z6). We are responsible for the personal data described below.
Section 01What we collect
You give us
- Name, business name, mobile number, email, and address
- Enquiry details, orders, quotations, and any messages you send us
- Photos or documents you choose to attach to an enquiry
We collect automatically
- Device model, operating system, app version, and language
- How you use the app — screens opened, products viewed, searches made
- Crash reports and error logs
- IP address and approximate city derived from it
We do not collect your contacts, SMS, call logs, or precise location. We never store card numbers, CVV, UPI PIN, or bank passwords.
Section 02App permissions
We ask for a permission only when a feature needs it. You can refuse it, or turn it off later in your device settings.
| Permission | Why we ask for it |
|---|---|
| Notifications | To send you order and enquiry updates |
Section 03Why we use it
- To create and manage your account
- To answer your enquiries and send quotations, catalogues, and price lists
- To process, dispatch, and track your orders
- To provide support and handle complaints
- To send you order updates by email, SMS, WhatsApp, or push notification
- To send offers and new-collection updates — only if you have agreed, and you can stop at any time
- To fix bugs, improve the app, and keep it secure
- To meet legal requirements such as GST and tax records
We do not sell your data.
Section 04Who we share it with
- Service providers who run things for us: our hosting provider, push notification and analytics services, SMS and email providers, payment gateway, and courier partners. They may only use your data to do work for us.
- Our dealers and distributors, if you ask to be connected with one near you.
- Authorities, when the law requires it.
About WhatsApp. If you tap a WhatsApp button in our app or on our website, you leave our service and enter WhatsApp. Your number and message are then handled by Meta under its own privacy policy, which we do not control.
Section 05How long we keep it
- Order, invoice, and tax records: 8 years, as Indian tax law requires
- Account information: while your account is active, and up to 30 days after you ask us to delete it
- Enquiries that do not lead to an order: [24] months
- Crash logs: [90] days
Section 06Deleting your account
You can delete your account and your personal data at any time:
- In the app: Profile → Settings → Delete Account
We complete deletion within 30 days. We must keep invoices and tax records for 8 years by law; those are stored separately and are not used for anything else.
Section 07Your rights
You can ask us to:
- Show you what data we hold about you
- Correct anything that is wrong
- Delete your data
- Stop sending you marketing messages
- Withdraw your consent
Write to fabixinternational31@gmail.com and we will reply within 30 days. There is no fee.
If you are in the EU or UK, you also have the right to data portability, to object to processing, and to complain to your local data protection authority.
Section 08Children
Our services are meant for business users. In India, anyone under 18 is a child under the Digital Personal Data Protection Act, 2023. We do not knowingly collect a child’s data without a parent’s or guardian’s consent, and we do not target advertising at children. If you believe we have such data, write to us and we will delete it.
Section 09Security
We protect your data using encryption in transit and at rest, hashed passwords, and access controls that limit who inside our company can see what. No system is completely secure, but if a breach affects your data we will inform you and the Data Protection Board of India as the law requires.
Your data is stored on servers in [India — confirm]. Some of our service providers process data outside India; where we do this, we use contracts approved for that purpose.
Section 10Cookies (website only)
Our website uses cookies to keep you logged in, remember your preferences, and understand how the site is used. You can manage this through the cookie banner or your browser settings. The mobile apps do not use cookies.
Section 11Changes
If we change this policy, we will update the date at the top of this page and tell you in the app or by email before any important change takes effect.
Section 12Contact us
Grievance Officer
[Full name of the responsible person — required]
Fabix International
Office No-7, Fourth Floor, Pavansut Plaza
8-A National Highway, At-Lalpar
Morbi, Gujarat 363642, India
Email: fabixinternational31@gmail.com
Phone: +91 95861 31000
Monday to Saturday, 10:00–18:00 IST
We acknowledge complaints within 24 hours and resolve them within 15 days. If you are not satisfied, you may approach the Data Protection Board of India.
This policy is governed by Indian law. Courts at Morbi, Gujarat have jurisdiction.